Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. Each Resident has an individualised plan of care which includes safer people handling and pressure area care. The home Manager operates an open door policy; please feel free to pop in to discuss any concerns you may have. We value all feedback and ensure it is recorded and acted upon.