I am very sorry that you have these concerns. What I can say is that we have 5 staff on duty during the day, which for 28 residential residents is higher than many other homes. At night we have 3 staff, which gives us a ratio of 1 member of staff to 10 residents, again more than adequate for a residential home. Like all care homes, we do have times when we are busy, such as at bedtime. At these times we do try our very best to ensure we meet the needs of all our residents as promptly as possible.