Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. The home has above average staffing to provide a person-centered approach to care delivery, unfortunately, there may be times when Residents require extra support due to ill health and at these times it may appear that staff are in short supply. The home is always staffed in alliance with the dependency status of our Residents and this also enables us to provide dignified end of life care, when required. Our home also has a number of volunteers that visit on a regular basis and provide excellent one to one therapies which are not always acknowledged by other family members. The manager has an open door policy where she is available to listen and resolve any concerns.