Thank you for your review. My team are dedicated to caring for our residents as individuals, which includes supporting them to be as independent as they would like to be. We will of course help if they need support opening their post but some prefer to do it themselves or get a family member to help and we obviously respect their wishes. I am sorry you feel staff ignored a resident. I can assure you that this would not have been done deliberately – I have reminded staff to be extra observant.