Thank you very much for your feedback. We’re grateful for your comments and we are glad that you feel that staff members were pleasant and caring. Although we also understand that you have some concerns and would like to assure you that we take these very seriously. The café at Cavell Court is a busy and vibrant place, where residents, family and friends and visitors from the community can come together. We have seating for approximately 24 people, which at most times of the day is ample for those using the facilities. We encourage companionship amongst the team and residents, and you can often find them enjoying the space together. We try to ensure that refreshments are replenished frequently throughout the day, but there may indeed be busier times. With regards to activities within the home, the team support residents to continue with their own hobbies and interests, with both group and individual activities. Our lifestyle team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. Where possible and when management are made aware of any resident’s funeral arrangements, a member of our team will attend on behalf of Cavell Court and we apologise that in this instance there has been a miscommunication. The home manager will be in contact with you to address this and any further comments you may have.