A representative for the home said: “Thank you for your review. I do understand your frustration, however, our staff worked tirelessly to support our residents throughout to minimise the impact on them as much as possible. As soon as we experienced an issue getting a consistent supply of hot water we contacted the engineers who confirmed we needed a new boiler. This took five working days to fit because of the very specific type we needed, however, we have replaced both boilers as a precaution. If you would like to speak to me further please do not hesitate to come and see me.”