We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear about what happened with your mum, we do take a fair and consistent approach with residents and they are given rooms in the home based on assessment and needs, and in this example, we did feel that the assessment matched the care type.  We are however very sorry about what has happened and will endeavour to ensure we monitor all behaviour to prevent similar situations like this from happening again in the future.