Thank you for your comments, we welcome all feedback that will help us continue to improve our care services. Many thanks for your kind words about the care for your sister; there are a few points raised however that I would like to try and pick up on. <br><br>At Wheaton Aston Court, we are staffed to a higher level than required. Unfortunately, there may be instances when residents have a short wait because we are supporting other residents with care needs, however, the team work very hard to ensure that this wait is minimal. We understand that this may be frustrating but we are striving to provide that individual personalised care that each one of our residents deserves and that may be changeable on a daily basis. <br><br>We have two wonderful Activities Coordinators who work hard at providing a programme of activities that support all of the residents in our care. We continue to receive very positive feedback regarding the wonderful displays that the team provide to involve our residents in the events that occur in the yearly calendar and they enjoy sharing these with their families. Not only have we included our residents in these events we have also raised funds for local charities in the way of raffles to support our local community.  <br><br>If there is anything at all you would like to discuss further, I operate an open door policy and you are of course welcome anytime to continue this discussion on a personalised basis. Alternatively, you can contact customercare@brighterkind.com.