Dear BP, thank you for your review. I am sorry that after many happy years with us you felt that following the building of our new extension, the care we provided for your mother was not up to our usual standards.  The home was always fully staffed, however, due to the exceptional demand for our new rooms, there was a degree of disruption at that time, for which I apologise. You will be pleased to know that we are now in advanced discussions with a door control supplier and hope to provide entry fobs to vetted family members soon.