Any move out of a care home can be a distressing time.
As a home we do our very best to conduct a thorough assessment of anyone's needs covering as much as we can before any admission, to ensure that we can meet their needs and provide a home for life where possible.
Unfortunately, there is only so much information you can gather in one assessment and when a resident is admitted into the home it can be proven to be different.
We are pleased to say that within the whole care group this has happened only a handful of times and is not an option we consider lightly, there are procedures we have to follow and this is the last resort.
I'm sorry for the upset caused and we hope that you have found a more appropriate home.