We are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that you have experienced some issues, however, I understand that the home manager Pyela, has now met with you to discuss this in more detail and you have agreed a plan to ensure your relatives nails are checked at least three times a week and this  will be documented for your review. Our housekeeping team do their very best to ensure all bedrooms are cleaned regularly, however, on occasion the residents are reluctant. Going forward the cleaners will more flexible with their schedules and will try to accommodate the cleaning of your father-in-law’s bedroom when it is vacant, which he is happy with. We hope this has addressed any concerns you had but please do contact the home manager if you have any further feedback at any time.