We are sorry to hear that there are aspects of our service that have not meet your mother's expectations and we do appreciate your constructive feedback. A new home manager was appointed in December and some further staff changes followed, however, we are pleased so say that staff turnover has reduced in recent months and we now have a much more stable team in place.  I understand that our head chef and business administrator have been working closely with your mother to address her concerns and ensure an improved service, including developing a menu which incorporates her preferences. We hope that you have since seen an improvement but please do talk to the home manager if you have any further concerns or your mother can raise these at the resident's committee, of which she is an active member.