Thank you for your review and comments. We are happy to hear that you are happy with the care your mother has received during her stay and with the staff at our home. To address your comments regarding our laundry standards, we have recently made enhancements to our laundry service based on feedback from residents, staff and families, including introducing a separate laundry run for bed linens and towels and developing our laundry organisation and delivery methods,  so we hope you will notice improvements very soon. If you’d like to discuss this further then please feel free to pop in and see me.