Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, activities and safety of the home, as well as your comments regarding the level of care your mother received at Glastonbury Court. We are pleased that you found the carers helpful and caring, and that they kept you informed. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.