Thank you for your comments. We always welcome feedback as we continually strive to improve our care. We are delighted to be undertaking a full refurbishment of The Granby. Our investment will see this home completely refitted and remodelled to create a very special environment for our residents and their families. As well as a complete refurbishment of all our bedrooms and common areas, we will also be installing an enlarged lift, refurbishing the crystal ballroom and creating new areas such as a wellness spa and cup and saucer café. We also recently opened our new cinema room for residents to enjoy their favourite films. If you would like to discuss any issues further, you are welcome to contact me any time.