Dear Anne,<br>Thank you for praising Cliveden Manor care home and its staff.    <br>As experienced care professionals, we fully appreciate the distress of seeing a loved one suffer from dementia. You will understand that for reasons of data protection, we are unable to comment on the specific complaints you make in relation to your mother’s residence with us. However, we are satisfied that your mother received excellent care throughout her residence at Cliveden Manor and that any issues which arose were dealt with sensitively and in full consideration of the needs both of your mother and our other residents.