Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your comments. Franklin House is a purpose built home and the team have worked hard to make it a fantastic place to live. It boasts many features not found at other homes which residents love and are particularly beneficial to those living with dementia, including a pub, reminiscence room and games room. Our experienced and friendly team are trained to Care UK standards, and call bells are always answered in a timely manner. To clarify, we do not have wi-fi available in the home, but, as explained, residents' rooms do all have telephone connection points from which individuals are able to arrange internet access if they wish. Another alternative is using the mobile signal and the majority of providers have good coverage at our location which can be used to browse online using a smartphone or tablet with a sim card installed. In terms of food, we offer hot meals freshly prepared in-house by our chef with a menu that reflects both the high-quality seasonal ingredients available as well as feedback from residents. We also cater for specialist dietary requirements. We make sure everyone has something to eat that they will enjoy -  there is always a choice at mealtimes and we have excellent feedback from residents about the meals at Franklin House. Of course, for whatever reason, if a resident would prefer something lighter as an alternative to the menu on the day, then this is their choice and they can request a special meal from our chef, who is happy to provide alternatives such as sandwiches if this is what they would like. Thank you again for your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.