Thank you for your review. <br>We would like to apologise for the negative experience and reassure you that changes have been made at the home following your Grandma's recent respite stay. Morning meetings are now documented to ensure that communication is apparent and correct. Residents are always our priority. <br>Staff have received further in-house care relations training following your concerns.  Following your complaint prior to this review an investigation and response letter was submitted as per our policy. Any missing items will be returned or replaced