Thank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager Pyela would be more than happy to discuss your mother's preference with you, so that we can create a meal plan that will suit her individual requirements.