Thank you for your feedback on your and your father's recent experience of the home. We aim to provide a very positive experience for families and residents and in most instances we do. We are sorry that you were disappointed and that your father wasn’t able to settle with us. As you know, we had raised concerns before his admission that this may not be the most appropriate setting for his particular needs. We hope that he has settled better in his new home and wish you and your family all the very best going forward.