Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, rooms and activities at Cavell Court. We are also pleased that you find that residents are treated with dignity and that safety and security at the home is good. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.