Many thanks for taking the time to raise your concern with me and I value your feedback.  I’m sorry that you had the perception that after 5pm there seemed to be fewer staff on duty than the rest of the day. Our staffing levels are the same throughout the day and evening periods and we keep them under constant review. 5pm can be a busy time of the day when some residents may want to go to their bedrooms or others are requesting support, using their call bells to summon staff.