Thank you very much for taking the time to review us and for your good and positive ratings. I am sorry to hear that your relative has these concerns with regards to staff, I would be most happy to meet with you to show you exactly how we determine how we staff our units and what steps we take in the event of a staff shortage. With regard to your comments about the food, I am delighted to inform you that we have a new chef who has now taken over the kitchen department and we are very much looking forward to seeing some new and delicious items appearing on the menu in the very near future. We would also be delighted if you would join us for dinner one day so you can sample the food for yourselves, we are confident that we can demonstrate a new and higher quality service and that you will be reassured. Please do contact me and we can arrange this for you.<br><br>Kind regards<br><br>General Manager - Brentwood Care Centre