Hello Glenn - thank you for taking the time to write and post this detailed and very positive review of our care home and care team at The Manor in Exminster. It's great that your mum receives excellent care. With regards to your point about the stair lift, we have investigated in detail the opportunity to install a passenger lift - this comes up against significant problems owing largely to the fact that The Manor is a Grade 2 listed building. The stair lift was found to be the best all round option. From memory, I believe we have 8 rooms on the first floor, so congestion should not be too much of a problem most of the time. We do our best to let those rooms to people who are more physically able of course. The sash windows, again, we hear what you say and again, we're very much restricted by the Grade 2 listing in what we can do about these - can't change the style, can't install PVC etc.