Thank you for your comments about the care at Fernhill and extreme likelihood of recommending the home to others. Please note that our laundry staff make cleanliness their top priority and they ensure residents’ clothing is kept fresh and changed regularly. In line with residents’ requests, personal clothing is carefully cleaned, ironed and returned. I would urge you to speak to the Home Manager if there are any specific issues you wish to raise. Thank you, again, for your review.