Thank you for the feedback received, we take your comments seriously and will endeavour to make actions and changes off of the back of them. I know we have discussed some of the issues raised to a satisfactory requirement, but understand that there was some failings in our findings around communication, all of which we have now actioned, including written responses and communicating requests more effectively. We have completed a full review of medications and made changes accordingly. We are sorry you felt the activities were not up to an adequate standard, we have an activities programme across the whole week, which includes personal one to one time. The activities planner can be found in reception, or delivered to each resident weekly so they know what is happening in the home. With regards to the TV in the lounge, this is monitored by the residents and set by the residents in the room at the time, based on their needs. My apologies that we have not lived up to your expectations, but hope that our ongoing meetings have rectified all of these already.