Dear Janet, thank you for your review. We are thrilled to see that despite the late return of your mum's laundry you were kind enough to give us a great review.  I know our general manager has been in touch under separate cover, but just to re-iterate that we are sorry that there seemed to be a misunderstanding between the surgeries and ourselves and glad to hear that this and the laundry have all been cleared up. Once again thank you for your kind review scores.