Thank you for your review. At Hethersett Hall, we have introduced new menus, which we have had positive feedback so far from the residents. There has been an improvement in the quantity, quality and variety of food provided at meal times over the past few weeks. Following meetings with the relatives and residents recently, they have expressed the improvement in the food provided at present time.<br><br>I have highlighted the issues with regards to cleanliness and dignity that you have expressed with the required departments in hope that this will not be an issue in the future.<br><br>Barchester, Hethersett Hall promote an open door policy at all times so please do not hesitate to approach the management team with any complaints that you wish to raise in the future.