Thank you for your comments, we always welcome feedback.  We strive to continually improve our care and we are glad that you have had a largely positive experience with us.  At The Granby, we love our food. We firmly believe that when you eat well, you live well too. This is a core part of our brighterkind philosophy of care, centering on good nutrition and the importance of mealtimes as a social occasion. Our chef strives to prepare restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. Our residents get involved in helping to plan our menus too. Our dining rooms are always hubs of conversation and laughter during mealtimes. As a Home Manager I always strive to respond promptly to emails and operate an open door policy. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Karen Auker