Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs. <br>With regards to your comments about the activities programme on offer at the home, we apologise if we have fallen short of the high standards we aspire to.<br>We endeavour to have a dedicated Wellbeing Co-ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences.  We have also provided all homes with a minibus so that day trips can be arranged for Residents and we apologise that your trip had to be cancelled in this instance.<br><br>Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to.  Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times.