Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>We apologise that you feel the care wasn’t as expected when your Mam was unwell and will review our process.<br>The Home Manager has an open door policy please feel free to pop in any time you are visiting to discuss any concerns you may have.<br>HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.