Thank you for taking the time to share your feedback following your friend's stay at Hengist Field Care Centre. I welcome the opportunity to be able to discuss this further with you and would like to send my sincere apologies for the distress you have experienced.<br><br>We strive to deliver a high standard of care to residents and acknowledge that sensitivity and understanding when a loved one passes away is very important so I was sad to hear about the way we handled communication both during your friend's stay and following her death.<br>We take the comments made in your review very seriously and they will be used to assist us to continually improve our service.<br><br>Kind regards