Thank you very much for taking the trouble to review our home. The points you raise are valid and demonstrate how when a new resident moves into a care environment, it takes a while to get to know and put in place the smallest details of care. By working with both residents and families we are able to perfect and deliver a bespoke personal care service which meets every one of our resident's wishes, no matter how small. The aim is always to keep our residents and their families happy and I am reassured to know that you are able to see the efforts which all of the home team make to ensure that this is so. Kind regards