Dear Adrian, Thank you for taking the time to complete this feedback. Your comments are valued and appreciated, I will ensure they are fed back to the team at Berwick care Home. It is extremely lovely to hear of yours and your loved ones positive experience of Berwick Care Home. Our aim is to ensure all residents receive a person-centred approach to their care and an important part of this is relatives, friends participation,  in partnership with the Home.  once again thank you, kind regards Jackie Coulson, Home Manager