Rosebery Manor appreciates honest, timely feedback to continually improve and develop our service. Open and transparent communication is key for our service, and during a time of management change, this may have been lacking in parts, back in March, the date of this review. Our newly appointed management team, including the Dementia Manager, has ensured that all channels of contact, whether by email or telephone, remain constant and continuous. We are further working to enhance our system with the potential for our families to remote access and view the type of day their loved one has had, giving reassurance and peace of mind.