Thank you for your review of Seven Arches Nursing Home. I would like to respond to the points that you have made in your review.<br><br>It is the company's policy to give insulin in a private area, however, we had been advised by the diabetic nurse to give her insulin during meal times.<br>Your mother was always sitting with other residents at the dinner table at meal times, and this made it difficult to put a screen to inject the insulin privately. Our nurses would always inject the insulin as discretely as possible ensuring your mother's dignity was always intact.<br><br>We usually serve tea at 4.30pm, with residents being offered food and drinks by the staff later in the evening.  We always ensured that your mother was offered something to eat in the evening as was advised by the diabetic nurse.<br><br>Seven Arches Nursing Home has an open-door policy where our staff and management can be approached anytime.<br><br>We believe that your mother was in a safe and caring environment at Seven Arches. She was offered a high-quality level of care from our care team and with the support of the diabetic nurse, her diabetes was kept under control whilst at the home.<br><br>Once your mother's care needs exceeded what the home could do, the decision was made to move your mother to another care home, a decision that was supported by Essex Social Services.