I apologise that we’ve not yet had the chance to meet during your visits. I do walkarounds at the home daily but due to unavoidable administrative commitments, I do have to spend a lot of my time in the office. I have an open door policy so please know that you can come and see me at anytime. We are in the process of renewing flooring in all rooms, including our communal areas, but this will take several months to complete. In the meantime, we have a deep cleaning schedule in place and also double clean any room prior to an admission.