Please accept our sincere condolences on the loss of your dad in December 2016. I am very sorry to hear that the level of care that your dad received was poor and that you would not recommend the home. We took over Rushyfields in June 2017 and have been working with the team of staff to ensure that the quality of care is good, that the staff show kindness and respect to residents, and that the home meets the standards we would all expect for our own loved ones. I am pleased to say that the Care Quality Commission has recently inspected the home and has found that the standards have improved significantly. I appreciate that it is too late for your dad but we wanted you to know that your comments have helped us improve the service for residents in the future. Many thanks for taking the time to submit your views.