Thank you for rating our service overall good. We always strive to provide the very best care to residents. We regularly review the exact levels of care needed for all residents to ensure that the levels of staff in the home are always at exactly the right level to provide the highest standards of care. Residents are at the heart of everything we do and we want to make sure that the optimum number of trained colleagues are always in the home at any point. Please don’t hesitate to contact me at the home if you would like any more information on how we measure staffing levels, or on any other aspect of care.