Thank you for your comments, we always welcome feedback as we strive to continually improve our care. Our priority is always the comfort and safety of our residents. We are required by the CQC to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff to make sure that they can meet the needs of our residents. We take pride in providing a higher level of personalised care for all our residents. As a home manager I operate an open door policy, and if you would like to discuss the matter in any more detail, I would be happy to meet with you at your earliest convenience.