Dear Mrs F,<br>Thank you for your review.<br> I am aware that a member of staff spoke to you whilst you were here to explain that the room allocated was one of our standard respite rooms. Many of our rooms have recently been extended to include outside patios and balconies but these are occupied by our longer term residents. <br>The chair provided is common to all rooms and I am sorry that you did not find this comfortable. The bedspread is actually a single but I understand your concerns regarding a trip hazard and these have been passed on to our Hospitality Manager, as has your comment regarding the TV (although we are a little unclear as to your precise meaning).<br>It is kind of you to compliment the food; we have many excellent comments about the choice and quality we offer. I am sorry that you found two assistants unhelpful; we do our utmost to ensure that the same excellent customer service is offered to everyone and I can only apologise for this.<br>I hope that you are now feeling rested and if I can be of any further assistance please do not hesitate to contact me.