Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>I would like to take this opportunity to apologise for your experience on the day, however, all residents are allocated care assistant on shift and those that require close observation during the day are monitored and recorded.<br>Where the residents are deemed to have capacity, we respect their choices and decisions they make, however where this may pose a risk this will clearly be explained to the individual and measures put in place.<br>Please do not hesitate to contact us if you require any further explanation.