Dear JC<br><br>Thank you for your positive review.<br><br>As discussed when you brought the matter of Mum’s chair to my attention on 1.8.17 the housekeeping team and I have agreed to check daily and clean Mum's chair as required to better meet standards. <br><br>Please do not hesitate to contact me again if you feel we are not meeting your Mum's needs. <br><br>Kind regards<br><br>Amanda.