Thank you very much for your feedback regarding your mother’s care at Scarlet House and your positive comments about our care team, activities and food. We are also pleased that you feel residents are treated with dignity and that safety and security are good. <br>We are sorry to hear your concerns about your mums hearing aid. Your mum was self-caring with her aids since she moved in but has been struggling to put them in and didn’t ask our staff for help. Now, following our conversation, we have an agreed plan that your mum’s carer will be responsible for ensuring her hearing aids are in. <br>With regards to the missed appointment, your mum decided that she wanted to go on the outing rather than go for her appointment.  As your mum has capacity we have to respect her decisions. <br>Thank you again for taking the time to provide your feedback and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.