We really appreciate your feedback and are delighted to hear that your mother has settled in well with us and that you find the care and support provided by our team at Hillside to be excellent. Our lift is now back in full working order after a wait for parts to be ordered for the repair and we apologise for any inconvenience this may have caused you and your relative. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future, our Home Manager’s door is always open if you wish to discuss any aspects of your mother’s care.