Thank you so much for your review and kind comments, we’re incredibly happy to hear all your positive feedback, especially around care and the improvements you’ve seen in your father since coming to Heavers Court. In regards to your point around formalities, we do always try and include residents as fully as possible in conversations and decisions about their care – however, I understand that when your father first joined us that he did find this quite difficult and it may have been more appropriate to have conducted this conversation separately with you instead. We of course will bear this in mind in future. Thank you again for taking the time to provide your review, and please do let us know at any time if you have any further comments or suggestions.