Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Within the home, we work within a staffing grid which ensures we have the correct amount of staff to support the Residents as per governance from CQC and HC-One. I am very confident that my staffing team are interacting well with the Residents which I see daily while walking about the home.
Please come and speak to me or any of the team around the meals, as we welcome training and improvement opportunities. We also review likes and dislikes for our Residents. Many thanks for your comments about the staffing and myself, your very kind comments will be passed on to all of the team.