Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Your positive comments about the staff are appreciated and will be passed on to the team.
Making sure residents have a choice of their favourite foods is really important to us. Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured.
You have highlighted a concern around lost clothing and we apologise for any upset or distress this caused.
We endeavour to ensure each residents’ clothing is washed and returned to them and we apologise again that on this occasion this has not happened.