We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the bed did not meet your expectations on this occasion. These are profiling beds that we are using in our home and are designed to provide comfort and promote independence to get in and out of bed by using the control to raise or lower the bed. This should not prevent us from delivering the service that you expected. <br>We do appreciate your feedback and we will, of course, undertake a review of your dad's bed at Skylark House and aim to come to a solution to your request.