I am sorry you felt the need to write a strong review. From October '16 we have undergone a major refurbishment and I can assure you that nowhere in the home smells of urine at any point. What might have been helpful is if you could have contacted management with your concerns in order we had a chance to address this and fix it where possible. No nurse call buttons have ever been removed as this is a safety aspect for our residents. I do not feel that your review is a true reflection of Oakbridge Care Home. I would welcome you back to see the improvements and indeed the care that we carry out for our residents on a daily basis. Thank you for your review